About Pricing and Fees
TicketsQueen.com is a secondary marketplace for resale tickets, prices may be above or below face value.
Booking fees are part and parcel of the ticket purchasing process – and also one of the things our customers get in touch about most often.
It’s important to us that visitors to TicketsQueen.com understand what they’re paying for and why –
so we wanted to explain what booking fees are actually for, and why they exist, in the hope of exposing some common myths around them.
What are booking fees?
The booking fee is a charge that is added to the price of each ticket. The charge covers the costs of handling your order and providing the service to you.
Isn’t all the work done by computers?
As well as the people who speak to customers directly (our customer service team works 7 days a week) we have lots of people working hard behind the scenes.
And there are lots of other people keeping the website up to date and easy to use, from our marketing and promotions team to our engineering team.
How can I tell what is ticket price, and what is a booking fee?
We do list the total combined cost of ticket and booking fee on our site when you first see the tickets on the website, but we also break it down so you can see how the cost is split before you purchase.